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Delivery, Cancellation and Return conditions

Delivery, Cancellation and Return conditions

In cases where the product you purchased from is defective, faulty or does not have the features specified when purchasing the product, you can return it free of charge, within 14 days from the day you receive it from the cargo, by applying to, within the return conditions. 

In order for the products to be returned within the right of withdrawal, the original box of the purchased product and the packaging in it must not be damaged, the invoice and all complementary accessories, as well as the promotional and campaign products given as a gift, if any, must be sent undamaged and completely at the same time.

The products and services for which the right of withdrawal is not valid are as follows:

Products prepared in line with the consumer's wishes or personal needs
Products that are mixed with other products after delivery and cannot be separated due to their nature.
Before the expiry of the right of withdrawal, the services (Assembly, etc.)
The use of the right of withdrawal in the following products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used. Otherwise, refunds are not possible. In case the protective elements such as packaging, tape, seal, package have been opened after the delivery of the goods and the products have suffered physical damage. Products that require installation must be opened and installed by the authorized service. Products opened outside the authorized service may be out of warranty. If a problem is detected in the product during the service installation, exchange/return transactions can be made with a report.

Gift Product Returns:

Products offered as a gift in addition to a product on cannot be returned on their own. The return of the gift product can only be made when it is sent with the main product. Therefore, for the return process, you must send the main product and the gift product at the same time. In addition, before sending the products, you should create a return request for both products.